FAQs
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Will my insurance pay for the chair?
Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
DELIVERY
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
INSURANCE
Will my insurance pay for the chair?
Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
DELIVERY
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
INSURANCE
Will my insurance pay for the chair?
Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
DELIVERY
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
INSURANCE
Will my insurance pay for the chair?
Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
Question: How can I be sure that they will work with my wheelchair?
Answer: The Handle Extender was designed to work on a wide range of products. If you are still not sure, our friendly customer service can help! Call or email us with the make and model of your wheelchair and we will confirm the compatibility.
Question: How easy are they to put on and take off?
Answer: The Handle Extenders are designed to be quickly applied and removed as needed. There are no tools needed, they simply clamp on to your wheelchair.
Question: Are the clamps metal or plastic?
Answer: The clamps are made of tempered steel and then coated in a non-slip vinyl. They are designed to firmly grip onto your wheelchair without damaging it.
Question: Will these Handle extenders work with my baby stroller?
Answer: This product is designed to work on both wheelchairs and strollers. Of course, there are so many different types of strollers available that it may not work with every design. Basically speaking, if there is an area of exposed tubing near the top of the stroller, than the Handle extenders will probably work! Please email us with the brand and model of stroller you have and we can give you a firm "yes", or "no".
Question: Why is there an option to purchase a second set of clamps? Is it sturdy enough with just one set?
Answer: If you intend to use this product on paved surfaces then one set of clamps will be just fine. But, if you intend to go through tall grass or up and down steep ramps and stairs, then you may wish to get the second set of clamps for added security.
Question: My wheelchair has hand brakes. Will these handle extenders interfere with them?
Answer: No. The Handle Extenders were designed to work around wheelchair hand brakes.
Question: What is the smallest diameter of tubing that this will clamp securely to?
Answer: 3/4" is the smallest.
Question: I need these for wheelchair rental. Will I need a screwdriver to remove them?
Answer: These Handle Extenders are designed to be applied and removed without tools. The user simply clamps on to the wheelchair . Some wheelchairs don't have enough exposed tubing so the user may have to loosen the seat fabric with a screwdriver. This procedure is explained on the box and is quite simple. It depends on the style of wheelchair you rent.
Question: Has anyone used this on an umbrella stroller? I get a horrible back ache from stooping over to push my granddaughter in her stroller.
Answer: The Handle Extender can be used on strollers too! As long as the stroller has a section of 7/8" round tubing where the extenders can be attached.
Question: I have a set but they spin inside the brackets at their tightest(before breaking). Will another set of brackets stop this?
Answer: Yes! The second set of clamps can be used for that purpose. Typically the extra clamps are used to ensure a good grip on the wheelchair, not on the extension handles.
Question: Are the extenders and clamps sturdy enough to tip the chair back on the big wheels so that you can get the front wheels over a curb?
Answer: We don't recommend using the handle extenders in that way. When tipping up and down curbs, it is suggested that the caregiver use the wheelchair's handles. The Handle extenders are useful for all other applications.
Question: Will these work on the wheelchairs rented at Disney World?
Answer: Yes, Disney rents standard wheelchairs at their parks. This Handle extender will fit!
Question: What is the largest diameter of tubing that it will clamp on to?
Answer: The clamps are designed to accommodate a tube diameter range of 3/4" - 7/8" - 1". The optimal tube diameter is 7/8".
Question: Would these fit on a travel wheelchair "18 inches wide? Ergo is the brand.
Answer: Yes, That wheelchair will work with the handle Extender. We recommend that you purchase the extra clamps too! The extra clamps are a good idea when clamping over the wheelchair fabric, which is the case on the Karman.
Question: Will these fit on a wheelchair that doesn’t have handles? I have a Ki mobility rogue with a jay3 back and need to put handles on.
Answer: It's probably not a good fit. I just looked at that product on Google Images and it appears that there is not a suitable spot to attach the Handle Extenders.
Question: Are the clamps plastic?
Answer: The clamps are made from Tempered Spring Steel. They are plastic coated.
Question: Could these be used on a rollator walker? My husband is 6 ft 2...the handles are just too low.
Answer: Yes! many people purchase these for that exact purpose. i recommend the additional clamps to for added security.
Question: How long will it take to ship?
Answer: All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Expedited shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Question: Will my insurance pay for this product?
Answer: Many insurance companies do reimburse for this product. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
DELIVERY
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
INSURANCE
Will my insurance pay for the chair?
Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
DELIVERY
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
INSURANCE
Will my insurance pay for the chair?
Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
DELIVERY
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
INSURANCE
Will my insurance pay for the chair?
Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
Will it fit?
The Wheelchair Seat Reducer Insert is designed to fit into any 14” or 16” wide chair. The flexible design will conform to your chair’s specific contours. The insert can be tailored to fit any chair.
Will it accommodate my positioning options?
Firm lateral supports and shoulder straps are no problem! The Wheelchair Seat Reducer Insert can be trimmed with scissors. You can cut slots for positioning options and it won’t fray.
Is it easy to position and remove?
There are no straps to attach. The insert simply drops into place. A non-slip provision will ensure proper positioning.
Is it comfortable?
Very! The EVA Foam core conforms to the body’s natural shape and the spandex cover provides a surface that is plush and comfortable. The ribbed surface promotes air flow and blood flow.
DELIVERY
How long will it take to get my Wheelchair Seat Reducer Inserts?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
INSURANCE
Will my insurance pay for the Wheelchair Seat Reducer Inserts?
Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
DELIVERY
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
INSURANCE
Will my insurance pay for the chair?
Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
Question: What is the size of this Travel Bag?
Answer: The inside dimensions of the Wheelchair Travel Bag are 14″ x 26″ x 31″.
Question: Is this a hard case?
Answer: No, it is not a hard plastic case. Rather, it features an internal wire framework with durable padded cordura fabric and additinal padding. It is very robust and offers good protection from the rigors of travel.
Question: Will my wheelchair fit?
Answer: The usable dimensions of the travel bag are 14″ x 26″ x 31″. If you're not sure, simply fold and measure your wheelchair to make sure it is within these dimensions.
This Wheelchair Travel Bag was designed to accommodate most folding wheelchairs with fold-down handles. If your wheelchair has large self-propelled wheels, they may need to be removed in order to fit inside the bag.
Question: How long will it take to ship?
Answer: All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Expedited shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Question: Will my insurance pay for this product?
Answer: Many insurance companies do reimburse for this product. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
Question: How easy are they to put on and take off?
Answer: The Handle Extenders are designed to be quickly added and removed as needed. There are no tools needed, they simply clamp on to your wheelchair.
Question: Are the clamps metal or plastic?
Answer: The clamps are made of tempered steel and then coated in a non-slip vinyl. They are designed to firmly grip onto your wheelchair without damaging it.
Question: Why is there an option to purchase a second set of clamps? Isn't it sturdy enough with just one set?
Answer: If you intend to use this product on paved surfaces then one set of clamps will be just fine. But, if you intend to go through tall grass or up and down steep ramps and stairs, then you may wish to get the second set of clamps for added security.
Question: How long will it take to ship?
Answer: All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Expedited shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Question: Will my insurance pay for this product?
Answer: Many insurance companies do reimburse for this product. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
Question: Does this wheelchair fold?
Answer: No. This product is intended for indoor use and around the house or office.
Question: How wide is it?
Answer: The wheelchair is 21.5 inches wide. The optional hand rings add 2 inches to the chair to make it 23.5 inches wide.
Question: Does this wheelchair have footrests?
Answer: The chair includes footrests as an extra option for those who prefer one.
Question: Can I try this at my local pharmacy?
Answer: No, this chair is only available through our online store. We have a full 30-day guarantee that will allow you to try the chair at no risk and make sure it is perfect for you.
Question: How do you adjust the tilt?
Answer: The tilting mechanism is spring loaded. Simply lean back and it will tilt with you. You can adjust the force of the spring with a knob. It’ is the same type of adjustment you could expect to see on an office chair. There is also a locking mechanism that will lock the chair into the upright position.
Question: What is the seat height?
Answer: The seat is adjustable, offering height options ranging from 18”to 24” from the floor.
Question: How do you apply the brakes?
Answer: To apply the brakes, simply step down on the leading edge of the front caster until the lever “clicks” into the engaged position. To release, step on the back of the lever.
Question: Why aren’t the hand rings standard?
Answer: The hand rings add 2” to the overall width of the chair. Many people purchase the REVO for the express purpose of getting into tight spaces like bathroom doors, and the additional 2 inches is not optimal for them.
Question: How long will it take to get my new chair?
Answer: All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
If you can take the arms off and make the tabs shorter...what size will that then be?
The chair measures 21.5" at the armrests, at the rear wheel axle, and at the front wheels. It is beyond our ability to reduce the overall width of this chair.
What is seat height to floor?
Adjustable from 18" to 21"
Where do I buy the safety wheels for the back to keep it from tipping to far backwards?
The REVO is not equipped for an anti-tip device. The weight distribution is set so that the chair is very stable.
What is the actual weight of the chair, minus the shipping materials?
34 pounds
What is the weight capacity of this wheel chair?
300 pounds
Where and how do the brakes work? What are hand rails?
The rear brakes are standard wheelchair brakes. You can simply reach down and move the lever forward to engage. The front casters are also equipped with brakes that can be stepped on to engage. Most people only use the rear brakes. - The Hand Hings are attached to the rear wheel and can be used to propel yourself. These are optional because some people prefer to scoot with their feet or be pushed by a caregiver. The hand Rings add 2' to the overall width of the chair.
Can it be taken apart for transport?
The REVO is not designed to be disassembled for that purpose.
Can you buy handles and foot rests separately?
Yes, Handles and footplates can be added later. They are available on the Troy Technologies website.
Are the arms movable?
The Slim-line has fixed armrests only. We do have a wider version (REVO 360) with flip up armrests but it is a wider chair.
Do the foot plates move out of the way for easy access?
Yes, there is a push button that you can press to swing away or remove the footplates.
With the fixed armrest, is a person able to fit at the dinner table?
Although the armrests are fixed, the entire chair is height adjustable. It is probably possible to either raise or lower the chair so the armrests can go above or below the table.
Does this wheel chair fold?
The REVO does not fold.
Can this chair be used outdoors?
The REVO can be used outdoors but it was designed for indoor use. Smooth, flat surfaces and carpeted surfaces are the best.
How wide in total is the chair with the hand ring?
Thank you for your interest in the REVO Slim-line. With the hand rings attached, it is 23.5" wide.
Are the leg rests removable?
Yes, They can be removed with the push of a button.
What is the width of the seat itself?
The width between the handles is 17 inches.
Does it fold for placing it in a car?
The REVO Daily Living Chair does not fold. It is intended to be used in the home or office. Typically one would use a travel wheelchair when out and about and a REVO while at home.
Does it fold for placing it in a car?
Is it portable? What if I want to take it to a restaurant? Will it fit in my car?
Is it portable? What if I want to take it to a restaurant? Will it fit in my car?
The REVO 360 is not really intended to be used that way. While it is a compact design, it does not fold and is intended to be used around the home or office.
How much assembly will I have to prepare for?
There is a total of 6 bolts that the customer would use to assemble this product. Two rear axle bolts, and 4 fasteners that hold the adjustment plate to the seat. All necessary tools are included. It should take about 10 minutes in total.
Does it come with handles so someone can push you?
Push Handles are now available! They are an optional extra for those who want it.
How do you adjust the tilt?
The tilting mechanism is spring loaded. You simply lean back and it will tilt with you. You can adjust the force of the spring with a knob. It is the same type of adjustment you could expect on an office chair.
What is the minimum heights of the siting area?
The seat is adjustable from 18" to 24" from the floor. 18" is the minimum.
Question: Will my insurance pay for the chair?
Answer: Many insurance companies do reimburse for this product. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
Question: Will my insurance pay for the chair?
Answer: Many insurance companies do reimburse for this product. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
Question: How long will it take to get my new chair?
Answer: All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Question: What model of Strongback should I buy?
Answer: The difference between the chairs is the size of the rear wheels: 8 inch (20 cm), 12 inch (30 cm) and 24 inch (60cm) diameter. The small wheels are a little lighter and thinner, allowing the chair to be folded into its most compact size, and are great for indoor use. The medium wheels are a bit heavier resulting in a slightly larger folded size, and are the best for outdoor use where there may be rougher terrain. The 24 inch wheels allow the user to self-propel.
Question: What size seat should I buy?
Answer: The smaller seat measures 16 inch (40 cm) across while the larger measures 18 inch (45 cm) across. Obviously a larger person will need the larger seat. The smaller seat width, however, makes a smaller overall chair, which maneuvers more easily in narrow places such as a restaurant or around furniture in your apartment at home, so you may want to choose the smallest size that still works comfortably for you.
Question: How easy is it to get in and out of the Strongback Wheelchair?
Answer: We have kept ease of entry and exit in mind when designing this chair. The footrests can swing away or be removed. The curved waterfall front of the seat not only prevents leg pinching, but also provides a level area where you can sit before fully entering or exiting the chair. The upright posture encouraged by the Strongback wheelchair places the user in a position of strength where it is much easier to stand up – in normal wheelchairs the poor seated posture forces the user into a slouched position making it more difficult to stand and unfold the body into an erect position.
Question: How do you fold the chair?
Answer: You will first want to fold down the back and then pull up on the center front and back of the seat fabric.
Question: What is the warranty?
Answer: Troy Technologies Inc. offers the best warranties in the industry. A Limited Lifetime Warranty backs all Troy Products. The warranty in the U.S. and Canada covers any manufacturer’s defect that is found within the warranty period. Troy Technologies will repair or replace these parts free of charge. Warranty service may be performed by an authorized service center or at the Troy Technologies factory at our discretion. The warranty applies to the original retail purchaser of the product. This warranty does not cover normal wear and tear or damage caused by accident or misuse. Warranty applicable in USA only, may vary in other countries. To exercise this limited warranty, the user should first obtain a return authorization number from Troy’s customer service team. The product must be delivered charges pre-paid (UPS recommended) to the factory, together with a copy of the original invoice, the return authorization number and a written description of the problem.
Question: What’s your return Policy?
Answer: We are so confident that you will be happy with your STRONGBACK wheelchair that we offer a full refund if you return the chair within 30 days.
Strongback FAQ’s
Question: Will my insurance pay for the chair?
Answer: Many insurance companies do reimburse for this product. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
Question: How long will it take to get my new chair?
Answer: All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Question: What model of Strongback should I buy?
Answer: The difference between the chairs is the size of the rear wheels: 8 inch (20 cm), 12 inch (30 cm) and 24 inch (60cm) diameter. The small wheels are a little lighter and thinner, allowing the chair to be folded into its most compact size, and are great for indoor use. The medium wheels are a bit heavier resulting in a slightly larger folded size, and are the best for outdoor use where there may be rougher terrain. The 24 inch wheels allow the user to self-propel.
Question: What size seat should I buy?
Answer: The smaller seat measures 16 inch (40 cm) across while the larger measures 18 inch (45 cm) across. Obviously a larger person will need the larger seat. The smaller seat width, however, makes a smaller overall chair, which maneuvers more easily in narrow places such as a restaurant or around furniture in your apartment at home, so you may want to choose the smallest size that still works comfortably for you.
Question: How easy is it to get in and out of the Strongback Wheelchair?
Answer: We have kept ease of entry and exit in mind when designing this chair. The footrests can swing away or be removed. The curved waterfall front of the seat not only prevents leg pinching, but also provides a level area where you can sit before fully entering or exiting the chair. The upright posture encouraged by the Strongback wheelchair places the user in a position of strength where it is much easier to stand up – in normal wheelchairs the poor seated posture forces the user into a slouched position making it more difficult to stand and unfold the body into an erect position.
Question: How do you fold the chair?
Answer: You will first want to fold down the back and then pull up on the center front and back of the seat fabric.
Question: What is the warranty?
Answer: Troy Technologies Inc. offers the best warranties in the industry. A Limited Lifetime Warranty backs all Troy Products. The warranty in the U.S. and Canada covers any manufacturer’s defect that is found within the warranty period. Troy Technologies will repair or replace these parts free of charge. Warranty service may be performed by an authorized service center or at the Troy Technologies factory at our discretion. The warranty applies to the original retail purchaser of the product. This warranty does not cover normal wear and tear or damage caused by accident or misuse. Warranty applicable in USA only, may vary in other countries. To exercise this limited warranty, the user should first obtain a return authorization number from Troy’s customer service team. The product must be delivered charges pre-paid (UPS recommended) to the factory, together with a copy of the original invoice, the return authorization number and a written description of the problem.
Question: What’s your return Policy?
Answer: We are so confident that you will be happy with your STRONGBACK wheelchair that we offer a full refund if you return the chair within 30 days.
Question: Will my insurance pay for the chair?
Answer: Many insurance companies do reimburse for this product. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
Question: How long will it take to get my new chair?
Answer: All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Question: What model of Strongback should I buy?
Answer: The difference between the chairs is the size of the rear wheels: 8 inch (20 cm), 12 inch (30 cm) and 24 inch (60cm) diameter. The small wheels are a little lighter and thinner, allowing the chair to be folded into its most compact size, and are great for indoor use. The medium wheels are a bit heavier resulting in a slightly larger folded size, and are the best for outdoor use where there may be rougher terrain. The 24 inch wheels allow the user to self-propel.
Question: What size seat should I buy?
Answer: The smaller seat measures 16 inch (40 cm) across while the larger measures 18 inch (45 cm) across. Obviously a larger person will need the larger seat. The smaller seat width, however, makes a smaller overall chair, which maneuvers more easily in narrow places such as a restaurant or around furniture in your apartment at home, so you may want to choose the smallest size that still works comfortably for you.
Question: How easy is it to get in and out of the Strongback Wheelchair?
Answer: We have kept ease of entry and exit in mind when designing this chair. The footrests can swing away or be removed. The curved waterfall front of the seat not only prevents leg pinching, but also provides a level area where you can sit before fully entering or exiting the chair. The upright posture encouraged by the Strongback wheelchair places the user in a position of strength where it is much easier to stand up – in normal wheelchairs the poor seated posture forces the user into a slouched position making it more difficult to stand and unfold the body into an erect position.
Question: How do you fold the chair?
Answer: You will first want to fold down the back and then pull up on the center front and back of the seat fabric.
Question: What is the warranty?
Answer: Troy Technologies Inc. offers the best warranties in the industry. A Limited Lifetime Warranty backs all Troy Products. The warranty in the U.S. and Canada covers any manufacturer’s defect that is found within the warranty period. Troy Technologies will repair or replace these parts free of charge. Warranty service may be performed by an authorized service center or at the Troy Technologies factory at our discretion. The warranty applies to the original retail purchaser of the product. This warranty does not cover normal wear and tear or damage caused by accident or misuse. Warranty applicable in USA only, may vary in other countries. To exercise this limited warranty, the user should first obtain a return authorization number from Troy’s customer service team. The product must be delivered charges pre-paid (UPS recommended) to the factory, together with a copy of the original invoice, the return authorization number and a written description of the problem.
Question: What’s your return Policy?
Answer: We are so confident that you will be happy with your STRONGBACK wheelchair that we offer a full refund if you return the chair within 30 days.