FAQs
- Delivery
- Insurance
- Reducer Seat Insert
- Safety Tandom Connector
- Sidewinder Auxiliary Push Handle
- Travel WheelChairs
- Warranty
DELIVERY
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Insurance
Will my insurance pay for the chair?
Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
FLUX SLIM LINE CHAIR
If you can take the arms off and make the tabs shorter...what size will that then be?
The chair measures 21.5" at the armrests, at the rear wheel axle, and at the front wheels. It is beyond our ability to reduce the overall width of this chair.
What is seat height to floor?
Adjustable from 18" to 21"
Where do I buy the safety wheels for the back to keep it from tipping to far backwards?
The FLUX is not equipped for an anti-tip device. The weight distribution is set so that the chair is very stable.
What is the actual weight of the chair, minus the shipping materials?
34 pounds
What is the weight capacity of this wheel chair?
300 pounds
Where and how do the brakes work? What are hand rails?
The rear brakes are standard wheelchair brakes. You can simply reach down and move the lever forward to engage. The front casters are also equipped with brakes that can be stepped on to engage. Most people only use the rear brakes. - The Hand Hings are attached to the rear wheel and can be used to propel yourself. These are optional because some people prefer to scoot with their feet or be pushed by a caregiver. The hand Rings add 2' to the overall width of the chair.
Can it be taken apart for transport?
Can you buy handles and foot rests separately?
Yes, Handles and footplates can be added later. They are available on the Troy Technologies website.
Are the arms movable?
Do the foot plates move out of the way for easy access?
Yes, there is a push button that you can press to swing away or remove the footplates.
With the fixed armrest, is a person able to fit at the dinner table?
Although the armrests are fixed, the entire chair is height adjustable. It is probably possible to either raise or lower the chair so the armrests can go above or below the table.
Does this wheel chair fold?
The FLUX does not fold.
Can this chair be used outdoors?
The FLUX can be used outdoors but it was designed for indoor use. Smooth, flat surfaces and carpeted surfaces are the best.
How wide in total is the chair with the hand ring?
Thank you for your interest in the FLUX Slim-line. With the hand rings attached, it is 23.5" wide.
Are the leg rests removable?
Yes, They can be removed with the push of a button.
What is the width of the seat itself?
The width between the handles is 17 inches.
Does it fold for placing it in a car?
The FLUX Daily Living Chair does not fold. It is intended to be used in the home or office. Typically one would use a travel wheelchair when out and about and a FLUX while at home.
Does it fold for placing it in a car?
Is it portable? What if I want to take it to a restaurant? Will it fit in my car?
Is it portable? What if I want to take it to a restaurant? Will it fit in my car?
The FLUX 360 is not really intended to be used that way. While it is a compact design, it does not fold and is intended to be used around the home or office.
How much assembly will I have to prepare for?
There is a total of 6 bolts that the customer would use to assemble this product. Two rear axle bolts, and 4 fasteners that hold the adjustment plate to the seat. All necessary tools are included. It should take about 10 minutes in total.
Does it come with handles so someone can push you?
Push Handles are now available! They are an optional extra for those who want it.
How do you adjust the tilt?
What is the minimum heights of the siting area?
The seat is adjustable from 18" to 24" from the floor. 18" is the minimum.
EXTENDERS
What is the smallest diameter of tubing that this will clamp securely to?
3/4" is the smallest.
I need these for wheelchair rental. Will I need a screwdriver to remove them?
These Handle Extenders are designed to be applied and removed without tools. The user simply clamps on to the wheelchair . Some wheelchairs don't have enough exposed tubing so the user may have to loosen the seat fabric with a screwdriver. This procedure is explained on the box and is quite simple. It depends on the style of wheelchair you rent.
Has anyone used this on an umbrella stroller? I get a horrible back ache from stooping over to push my granddaughter in her stroller.
The Handle Extender can be used on strollers too! As long as the stroller has a section of 7/8" round tubing where the extenders can be attached.
I have a set but they spin inside the brackets at their tightest(before breaking). Will another set of brackets stop this?
Yes! The second set of clamps can be used for that purpose. Typically the extra clamps are used to ensure a good grip on the wheelchair, not on the extension handles.
Are the extenders and clamps sturdy enough to tip the chair back on the big wheels so that you can get the front wheels over a curb?
We don't recommend using the handle extenders in that way. When tipping up and down curbs, it is suggested that the caregiver use the wheelchair's handles. The Handle extenders are useful for all other applications.
Will these work on the wheelchairs rented at Disney World?
Yes, Disney rents standard wheelchairs at their parks. This Handle extender will fit!
What is the largest diameter of tubing that it will clamp on to?
The clamps are designed to accommodate a tube diameter range of 3/4" - 7/8" - 1". The optimal tube diameter is 7/8".
Would these fit on a travel wheelchair "18 inches wide? Ergo is the brand.
Yes, That wheelchair will work with the handle Extender. We recommend that you purchase the extra clamps too! The extra clamps are a good idea when clamping over the wheelchair fabric, which is the case on the Karman.
Will these fit on a wheelchair that doesn’t have handles? I have a Ki mobility rogue with a jay3 back and need to put handles on
It's probably not a good fit. I just looked at that product on Google Images and it appears that there is not a suitable spot to attach the Handle Extenders.
Are the clamps plastic?
The clamps are made from Tempered Spring Steel. They are plastic coated.
Could these be used on a rollator walker? My husband is 6 ft 2...the handles are just too low.
Yes! many people purchase these for that exact purpose. i recommend the additional clamps to for added security.
REDUCER SEAT INSERT
Will it fit?
The Reducer Seat Insert is designed to fit into any 14” or 16” wide chair. The flexible design will conform to your chair’s specific contours. The insert can be tailored to fit any chair.
Will it accommodate my positioning options?
Firm lateral supports and shoulder straps are no problem! The Reducer Seat Insert can be trimmed with scissors. You can cut slots for positioning options and it won’t fray.
Is it easy to position and remove?
There are no straps to attach. The insert simply drops into place. A non-slip provision will ensure proper positioning.
Is it comfortable?
Very! The EVA Foam core conforms to the body’s natural shape and the spandex cover provides a surface that is plush and comfortable. The ribbed surface promotes air flow and blood flow.
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Safety Tandom Connector
How can I be sure it will fit my wheelchair or stroller?
The universal clamping mechanism has accommodated every chair we have encountered so far. If you are still unsure, contact us with your specific concerns and we will verify the usability of the Safety Tandem Connector with your specific wheelchair or stroller.
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
SIDEWINDER AUXILIARY PUSH HANDLE
How does it work?
It can be difficult to interact with someone in a wheelchair when you are pushing from behind. It’s hard to hear and see each other, and it can be a lonely experience for both occupant and caregiver. The Sidewinder Auxiliary push handle allows the caregiver to push and steer from the side.
Is it easy to steer?
With one hand on the wheelchair and one hand on the sidewinder, one can push and steer as easily as ever.
Will it attach to my wheelchair or stroller?
The universal attachment mount will accommodate practically all wheelchairs available.
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
TRAVEL WHEELCHAIRS
How can I get more information about the Pioneering Spirit Travel Chair?
You may click here or call toll free 1-800-840-1665 to ask specific questions from our knowledgeable and friendly product specialists.
Where can I purchase the Pioneering Spirit? Can I order directly from you?
You may order online using a major credit card by clicking here or on our home page. Our online dealer will process your order.
Troy Technologies also sells its products internationally through authorized distributors in several countries. Please contact us to learn more about international shipping options.
Will my insurance pay for the chair?
Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
What kind of warranty do you offer for Pioneering Spirit Chairs?
Troy Technologies offers the most comprehensive warranty available. The warranty in the U.S. and Canada covers any part of a Pioneering Spirit that is found to be defective within the warranty period. Troy Technologies will repair or replace these parts free of charge. Warranty service may be performed by an authorized service center or at the Troy Technologies factory. The warranty goes to the original retail purchaser of the Troy Technologies product.
Warranty Period in the U.S. and Canada:
- Frame and Cross-Braces Lifetime of original retail buyer
- Other Components One year
- Fabric and webbing One year
The warranty on the Pioneering Spirit may vary within other countries. All returns (UPS prepaid) must be authorized in advance.
How comfortable is the Pioneering Spirit?
The Pioneering Spirit has a unique design that promotes good posture with lumbar support. The breathable fabric promotes airflow and the adjustable footplates ensure proper weight distribution. The flexible folding frame acts as a suspension system to cushion shocks for a smooth, comfortable ride.
Is the Pioneering Spirit hard to fold? Will it fit into the trunk of my car?
The unique folding mechanism is our greatest accomplishment! One simple motion folds the wheelchair into the size of a golf bag.
Can I try it before I buy?
It is difficult to accurately assess the usefulness of a wheelchair during a short showroom visit. That is why we offer a 30-day trial period. Use the wheelchair in a real world environment, feel the quality, see if it fits in your trunk, sit in it for hours to test the comfort. If you are not totally satisfied, return the chair for a full refund.
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Is it durable?
Yes! The Pioneering Spirit Travel Wheelchair is arguably the most durable travel wheelchair available. All of our travel wheelchair designs undergo hundreds of hours of accelerated fatigue testing. We put our designs through a brutal testing process so we can meet our obligation to you, the customer and provide you with products of the highest quality and greatest safety.
Warranty
What kind of warranty do you offer for Pioneering Spirit Chairs?
Troy Technologies offers the most comprehensive warranty available. The warranty in the U.S. and Canada covers any part of a Pioneering Spirit that is found to be defective within the warranty period. Troy Technologies will repair or replace these parts free of charge. Warranty service may be performed by an authorized service center or at the Troy Technologies factory. The warranty goes to the original retail purchaser of the Troy Technologies product.
Warranty Period in the U.S. and Canada:
- Frame and Cross-Braces Lifetime of original retail buyer
- Other Components One year
- Fabric and webbing One year
The warranty on the Pioneering Spirit may vary within other countries. All returns (UPS prepaid) must be authorized in advance.
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