Troy Technologies, Inc. warrants to the original retail purchaser of the Troy Technologies product, that if any part thereof proves functionally defective in material or workmanship within the specified warranty period, such defective part will be repaired or replaced (at Troy Technologies' discretion) free of charge. Warranty service may be performed by an authorized service center or (at Troy Technologies' discretion) the factory.
Warranty Period: Soft goods - One year; Hardware - Lifetime
This warranty does not cover normal wear and tear or damage caused by accident or misuse.
To exercise this limited warranty, the user should first obtain a Return Authorization Number from Troy Technologies' customer service. The product must be delivered charges pre-paid (UPS recommended) to the factory or to an authorized service center, together with a copy of the original invoice, the Return Authorization Number and a written description of the problem.
This limited warranty excludes any claim for incidental or consequential damages. Any implied warranty applicable is limited to the duration of this written warranty. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts. So the above limitations or exclusions may not apply to you. There are no warranties which extend beyond the description on the face thereof.
This warranty gives you specific legal rights and you may have other rights that vary from state to state.
Warranty applicable in USA only, may vary in other countries.
Question: Will my insurance pay for the chair?
Answer: Many insurance companies do reimburse for this product. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.
Question: How long will it take to get my new chair?
Answer: All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Question: What model of Strongback should I buy?
Answer: The difference between the chairs is the size of the rear wheels: 8 inch (20 cm), 12 inch (30 cm) and 24 inch (60cm) diameter. The small wheels are a little lighter and thinner, allowing the chair to be folded into its most compact size, and are great for indoor use. The medium wheels are a bit heavier resulting in a slightly larger folded size, and are the best for outdoor use where there may be rougher terrain. The 24 inch wheels allow the user to self-propel.
Question: What size seat should I buy?
Answer: The smaller seat measures 16 inch (40 cm) across while the larger measures 18 inch (45 cm) across. Obviously a larger person will need the larger seat. The smaller seat width, however, makes a smaller overall chair, which maneuvers more easily in narrow places such as a restaurant or around furniture in your apartment at home, so you may want to choose the smallest size that still works comfortably for you.
Question: How easy is it to get in and out of the Strongback Wheelchair?
Answer: We have kept ease of entry and exit in mind when designing this chair. The footrests can swing away or be removed. The curved waterfall front of the seat not only prevents leg pinching, but also provides a level area where you can sit before fully entering or exiting the chair. The upright posture encouraged by the Strongback wheelchair places the user in a position of strength where it is much easier to stand up – in normal wheelchairs the poor seated posture forces the user into a slouched position making it more difficult to stand and unfold the body into an erect position.
Question: How do you fold the chair?
Answer: You will first want to fold down the back and then pull up on the center front and back of the seat fabric.
Question: What is the warranty?
Answer: Troy Technologies Inc. offers the best warranties in the industry. A Limited Lifetime Warranty backs all Troy Products. The warranty in the U.S. and Canada covers any manufacturer’s defect that is found within the warranty period. Troy Technologies will repair or replace these parts free of charge. Warranty service may be performed by an authorized service center or at the Troy Technologies factory at our discretion. The warranty applies to the original retail purchaser of the product. This warranty does not cover normal wear and tear or damage caused by accident or misuse. Warranty applicable in USA only, may vary in other countries. To exercise this limited warranty, the user should first obtain a return authorization number from Troy’s customer service team. The product must be delivered charges pre-paid (UPS recommended) to the factory, together with a copy of the original invoice, the return authorization number and a written description of the problem.
Question: What’s your return Policy?
Answer: We are so confident that you will be happy with your STRONGBACK wheelchair that we offer a full refund if you return the chair within 30 days.