Troy Technologies, Inc. warrants to the original retail purchaser of the Troy Technologies product, that if any part thereof proves functionally defective in material or workmanship within the specified warranty period, such defective part will be repaired or replaced (at Troy Technologies' discretion) free of charge. Warranty service may be performed by an authorized service center or (at Troy Technologies' discretion) the factory.
Warranty Period: Soft goods - One year; Hardware - Lifetime
This warranty does not cover normal wear and tear or damage caused by accident or misuse.
To exercise this limited warranty, the user should first obtain a Return Authorization Number from Troy Technologies' customer service. The product must be delivered charges pre-paid (UPS recommended) to the factory or to an authorized service center, together with a copy of the original invoice, the Return Authorization Number and a written description of the problem.
This limited warranty excludes any claim for incidental or consequential damages. Any implied warranty applicable is limited to the duration of this written warranty. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts. So the above limitations or exclusions may not apply to you. There are no warranties which extend beyond the description on the face thereof.
This warranty gives you specific legal rights and you may have other rights that vary from state to state.
Warranty applicable in USA only, may vary in other countries.
How long will it take to get my new chair?
All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Will my insurance pay for the chair?
Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.