Troy Technologies offers the most comprehensive warranty available.
Troy Technologies, Inc. warrants to the original retail purchaser of the Troy Technologies product, that if any part thereof proves functionally defective in material or workmanship within the specified warranty period, such defective part will be repaired or replaced (at Troy Technologies’ discretion) free of charge. Warranty service may be performed by an authorized service center or (at Troy Technologies’ discretion) the factory.
Frame & X-Braces Lifetime of original retail buyer
Other components One year
Fabric & webbing One year
This warranty does not cover normal wear and tear or damage caused by accident or misuse.
To exercise this limited warranty, the user should first obtain a Return Authorization Number from Troy Technologies’ customer service. The product must be delivered charges pre-paid (UPS recommended) to the factory or to an authorized service center, together with a copy of the original invoice, the Return Authorization Number and a written description of the problem.
This limited warranty excludes any claim for incidental or consequential damages. Any implied warranty applicable is limited to the duration of this written warranty. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts. So the above limitations or exclusions may not apply to you. There are no warranties which extend beyond the description on the face thereof.
This warranty gives you specific legal rights and you may have other rights that vary from state to state.
Warranty applicable in USA only, may vary in other countries.
Q & A
Question: Does this wheelchair have footrests?
Answer: This product is not currently available with footplates. The occupant is intended to position their feet flat on the floor. There is a promotional video that demonstrates the product in use in the “Photos/Video Gallery” Tab.
Question: How do you adjust the tilt?
Answer: The tilting mechanism is spring loaded. You simply lean back and it will tilt with you. You can adjust the force of the spring with a knob. It is the same type of adjustment you could expect to see on an office chair. There is also a locking mechanism that will lock the chair into the upright position.
Question: What is the seat height?
Answer: The seat is adjustable from 18″ to 24″ from the floor.
Question: How do you apply the brakes?
Answer: To apply the brakes, simply step down on the leading edge of the front caster until the lever “clicks” into the engaged position. To release, step on the back of the lever. There is a photo of the engaged brakes in the photos tab.
Question: Does this wheelchair fold?
Answer: No. This product is intended for indoor use and around the house or office.
Question: Why aren’t the hand rings standard?
Answer: The hand rings add 2 inches to the overall width of the chair. Many people purchase the REVO 360 for the express purpose of getting into tight spaces like bathroom doors, and the additional 2 inches is not optimal for them.
Question: How long will it take to get my new chair?
Answer: All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.
Question: Will my insurance pay for the chair?
Answer: Many insurance companies do reimburse for this product. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.