Policies

Delivery – Fast shipping within the continental USA
Product will be shipped via UPS Ground, unless otherwise specified. Special shipping requests will incur an additional shipping charge. Orders are generally shipped within one business day of receipt of order.

Returns / 30-day evaluation
All sales have an implied 30-day evaluation period. Any product may be returned for a full refund during this time, but the product must be in re-sellable condition. Before products may be returned, a return authorization number must be obtained from Troy Technologies Inc. A minimum restocking fee of 20% will be charged on all returned items that are returned after 30 days.

All sales of custom made or custom modified products are final.

USA warranty
Troy Technologies Inc. offers the best warranties in the industry. A Limited Lifetime Warranty backs all Troy Products. The warranty in the U.S. and Canada covers any manufacturers defect that is found within the warranty period. Troy Technologies will repair or replace these parts free of charge. Warranty service may be performed by an authorized service center or at the Troy Technologies factory at our discretion. The warranty applies to the original retail purchaser of the product.  This warranty does not cover normal wear and tear or damage caused by accident or misuse. Warranty applicable in USA only, may vary in other countries.

To exercise this limited warranty, the user should first obtain a return authorization number from Troy’s customer service team. The product must be delivered charges pre-paid (UPS recommended) to the factory, together with a copy of the original invoice, the return authorization number and a written description of the problem.

Service guarantee
We are committed to quality – not only for our products, but our service as well. Our goal is to provide you with a consistently superior customer experience – from your first phone call to selecting the product that is right for you!

Superior quality wheelchairs & wheelchair accessories
At Troy Technologies, we pride ourselves on innovation and quality. Our wheelchair product line and wheelchair accessories are designed and manufactured to meet the highest safety standards. We subject our products to testing to ensure that they provide the high level of quality you expect. Built with pride in the USA, Troy Technologies Inc. offer superior quality, durability, and service. Not all wheelchairs are the same and our wheelchairs are not the cheapest. You get what you pay for and piece of mind that your Troy wheelchair will not let you down.

Inquiries & customer service
For fast answers to inquiries about an order, delivery date, or availability of an item call 1-800-840-1665, Monday through Friday, 8 a.m. to 5 p.m. P.S.T. or e-mail us at sales@travelwheelchair.net