Frequently Asked Questions 

Delivery

How long will it take to get my new chair?

All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.

Insurance

Will my insurance pay for the chair?

Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.

Reducer Seat Insert

Will it fit?

The Reducer Seat Insert is designed to fit into any 14” or 16” wide chair. The flexible design will conform to your chair’s specific contours. The insert can be tailored to fit any chair.

Will it accommodate my positioning options?

Firm lateral supports and shoulder straps are no problem! The Reducer Seat Insert can be trimmed with scissors. You can cut slots for positioning options and it won’t fray.

Is it easy to position and remove?

There are no straps to attach. The insert simply drops into place. A non-slip provision will ensure proper positioning.

Is it comfortable?

Very! The EVA Foam core conforms to the body’s natural shape and the spandex cover provides a surface that is plush and comfortable. The ribbed surface promotes air flow and blood flow.

How long will it take to get my new chair?

All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.

Safety Tandem Connector

How can I be sure it will fit my wheelchair or stroller?

The universal clamping mechanism has accommodated every chair we have encountered so far. If you are still unsure, contact us with your specific concerns and we will verify the usability of the Safety Tandem Connector with your specific wheelchair or stroller.

How long will it take to get my new chair?

All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.

Sidewinder Auxiliary Push Handle

How does it work?

It can be difficult to interact with someone in a wheelchair when you are pushing from behind. It’s hard to hear and see each other, and it can be a lonely experience for both occupant and caregiver. The Sidewinder Auxiliary push handle allows the caregiver to push and steer from the side.

Is it easy to steer?

With one hand on the wheelchair and one hand on the sidewinder, one can push and steer as easily as ever.

Will it attach to my wheelchair or stroller?

The universal attachment mount will accommodate practically all wheelchairs available.

How long will it take to get my new chair?

All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.

Travel Wheelchairs

How can I get more information about the Pioneering Spirit Travel Chair?

You may click here or call tool free 1-800-840-1665 to ask specific questions from our knowledgeable and friendly product specialists. You may also view our product comparison chart here.

Where can I purchase the Pioneering Spirit? Can I order directly from you?

You may order online using a major credit card by clicking here or on our home page. Our online dealer will process your order.

Troy Technologies also sells its products internationally through authorized distributors in several countries. Please contact us to learn more about international shipping options.

Will my insurance pay for the chair?

Many insurance companies do reimburse for travel wheelchairs. Contact your insurance provider for confirmation. We will provide you with a purchase receipt that you may submit to your insurance company for reimbursement.

What kind of warranty do you offer for Pioneering Spirit Chairs?

Troy Technologies offers the most comprehensive warranty available. The warranty in the U.S. and Canada covers any part of a Pioneering Spirit that is found to be defective within the warranty period. Troy Technologies will repair or replace these parts free of charge. Warranty service may be performed by an authorized service center or at the Troy Technologies factory. The warranty goes to the original retail purchaser of the Troy Technologies product.

Warranty Period in the U.S. and Canada:

  • Frame and Cross-Braces Lifetime of original retail buyer
  • Other Components One year
  • Fabric and webbing One year

The warranty on the Pioneering Spirit may vary within other countries. All returns (UPS prepaid) must be authorized in advance.

How comfortable is the Pioneering Spirit?

The Pioneering Spirit has a unique design that promotes good posture with lumbar support. The breathable fabric promotes airflow and the adjustable footplates ensure proper weight distribution. The flexible folding frame acts as a suspension system to cushion shocks for a smooth, comfortable ride.

Is the Pioneering Spirit hard to fold? Will it fit into the trunk of my car?

The unique folding mechanism is our greatest accomplishment! One simple motion folds the wheelchair into the size of a golf bag.

Can I try it before I buy?

It is difficult to accurately assess the usefulness of a wheelchair during a short showroom visit. That is why we offer a 30-day trial period. Use the wheelchair in a real world environment, feel the quality, see if it fits in your trunk, sit in it for hours to test the comfort. If you are not totally satisfied, return the chair for a full refund.

How long will it take to get my new chair?

All orders ship within 48 hours via UPS Ground service. The time it will take in transit will vary according to where it is shipped. Overnight shipments are available upon request. International shipments vary depending on the distribution arrangements within each country.

Is it durable?

Yes! The Pioneering Spirit Travel Wheelchair is arguably the most durable travel wheelchair available. All of our travel wheelchair designs undergo hundreds of hours of accelerated fatigue testing. We put our designs through a brutal testing process so we can meet our obligation to you, the customer and provide you with products of the highest quality and greatest safety.

Warranty

What kind of warranty do you offer for Pioneering Spirit Chairs?

Troy Technologies offers the most comprehensive warranty available.  The warranty in the U.S. and Canada covers any part of a Pioneering Spirit that is found to be defective within the warranty period. Troy Technologies will repair or replace these parts free of charge. Warranty service may be performed by an authorized service center or at the Troy Technologies factory. The warranty goes to the original retail purchaser of the Troy Technologies product.

Warranty Period in the U.S. and Canada:

  • Frame and Cross-Braces Lifetime of original retail buyer
  • Other Components One year
  • Fabric and webbing One year

The warranty on the Pioneering Spirit may vary within other countries. All returns (UPS prepaid) must be authorized in advance.